1. Introduction

Speedy Car Wash, operated by West County Car Wash, Inc. ("Speedy Car Wash," "Speedy," "we," "us," or "our"), respects your privacy and is committed to protecting personal information.

This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through our website at https://www.speedystl.com, our car wash facilities, point-of-sale systems, mobile applications, membership programs, loyalty programs, customer communications, and other services (collectively, our "Services").

This policy applies to personal information collected directly from customers, automatically through our technology, and through authorized service providers.

Where required by applicable law, we obtain consent before collecting or using personal information for particular purposes.

2. Information We Collect

We may collect the following categories of information.

2.1 Personal and Account Information

• Customer name
• Mailing and billing addresses
• Email address
• Telephone and mobile phone numbers
• Customer account identifiers
• Membership enrollment and account status
• Communication and notification preferences
• Customer service requests and correspondence

2.2 Vehicle and Car Wash Information

• License plate number and issuing state
• Vehicle make, model, color, and identifying characteristics
• Images of vehicles and license plates
• Vehicle identification or membership identifiers
• Dates and times of facility visits
• Car wash services purchased or redeemed
• Membership usage and transaction history
• Loyalty program participation and rewards activity

2.3 Payment and Transaction Information

• Products and services purchased
• Transaction amounts and dates
• Billing and renewal information
• Payment status and transaction identifiers
• Payment method information provided by authorized payment processors

Payment card information may be processed and securely maintained by authorized payment service providers. Speedy Car Wash does not require customers to submit complete payment card numbers through ordinary SMS messages.

2.4 Website and Device Information

When you interact with our website or digital services, we may collect:

• Internet Protocol (IP) addresses
• Browser and operating system information
• Device identifiers
• Website pages visited
• Referring websites
• Dates and times of access
• Cookie information
• Approximate location information derived from technical data
• Website usage and interaction information

2.5 Communications and SMS Information

When you communicate with Speedy Car Wash or participate in an authorized messaging program, we may collect:

• Mobile phone number
• Message content and communication history
• Messaging and notification preferences
• SMS enrollment and consent records
• Date, time, and method of consent
• Delivery and response information
• Opt-out and unsubscribe requests
• Customer service communications

We use this information to administer communications, honor customer preferences, respond to requests, and document compliance with applicable messaging requirements.

3. How We Collect Information

We may collect personal information when you:

• Visit our website or car wash facilities.
• Purchase car wash services.
• Enroll in or manage an unlimited wash membership.
• Create an account or use our mobile application.
• Participate in our loyalty or rewards programs.
• Request transaction receipts or account notifications.
• Contact customer service.
• Participate in promotions or surveys.
• Voluntarily enroll in marketing communications.
• Manage your notification preferences.

We may also collect information through vehicle recognition systems, security cameras, point-of-sale equipment, payment processors, membership management systems, and other authorized technology providers.

4. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Providing car wash and related vehicle care services.
• Processing transactions, payments, and refunds.
• Creating and administering customer accounts.
• Managing recurring membership billing.
• Recognizing enrolled membership vehicles.
• Preventing unauthorized or fraudulent membership use.
• Administering loyalty and rewards programs.
• Providing customer service.
• Sending authorized account and transaction notifications.
• Sending promotional communications where required consent has been obtained.
• Improving our website, mobile services, and business operations.
• Analyzing service usage and customer experience.
• Maintaining facility safety and security.
• Complying with legal and regulatory obligations.

We do not use personal information for materially different purposes without providing additional notice or obtaining consent when required by law.

5. SMS and Text Messaging Privacy

Speedy Car Wash may offer SMS text messaging programs for account notifications, membership communications, customer service, loyalty information, and promotional messages.

Participation in marketing SMS communications is voluntary.

5.1 Types of Messages

Depending on the messaging program and your preferences, communications may include:

Account and Transaction Notifications

• Membership enrollment confirmations
• Billing and payment notifications
• Membership renewal information
• Membership cancellation confirmations
• Customer service responses
• Security and account-related notices
• Requested transaction information

Marketing and Promotional Communications

• Car wash discounts and special offers
• Membership promotions
• Loyalty rewards and special announcements
• Promotional events
• Other Speedy Car Wash marketing communications

Marketing messages are sent only when the consent required by applicable law has been obtained.

5.2 SMS Consent

Customers may voluntarily opt in to SMS messaging through authorized enrollment methods made available by Speedy Car Wash.

Where required, marketing SMS consent is collected through an affirmative action that is separate from purchasing services, accepting general Terms and Conditions, or creating an account.

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services or enrolling in a car wash membership.

Providing a mobile phone number for account identification, billing, membership management, or customer service does not automatically constitute consent to receive marketing text messages.

Consent to account-related messaging and consent to marketing messaging are treated separately as required by applicable law.

5.3 AMP Mobile Application Notification Preferences

Customers using the AMP mobile application associated with Speedy Car Wash can access notification preferences for account notifications and marketing communications.

The application provides separate preferences for SMS text messages and email communications.

Customers may manage available notification settings within the application.

These settings allow customers to express their communication preferences, but merely having a preference enabled does not replace any affirmative consent required by law for marketing messages.

Customers may also withdraw consent to an applicable SMS messaging program by replying STOP.

5.4 Mobile Information and SMS Consent Protection

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and SMS opt-in consent information will not be shared, sold, rented, or provided to third parties or affiliates for their marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not purchase or sell customer SMS marketing consent lists.

We do not authorize independent businesses, advertising partners, or affiliates to use our customers' SMS consent information to conduct their own marketing campaigns.

Authorized service providers may process mobile information only as necessary to deliver messages and administer services on behalf of Speedy Car Wash. These providers are not authorized to use such information for their own marketing or promotional activities.

These restrictions apply throughout this Privacy Policy, including provisions concerning marketing, advertising, analytics, corporate transactions, and third-party service providers.

5.5 Message Frequency and Charges

Message frequency varies.

The number of messages received depends on the applicable program, customer activity, and communication preferences.

Message and data rates may apply.

Your mobile carrier may assess charges under your wireless service plan.

5.6 Opting Out of SMS Messages

To opt out of an SMS messaging program, reply STOP to a message from that program.

You may receive a final confirmation message acknowledging your request.

You may also manage available SMS notification preferences within the AMP mobile application.

Opting out of marketing messages does not cancel a car wash membership or change recurring billing obligations.

After an applicable opt-out, additional messages will be sent only when permitted by law and consistent with any required consent.

5.7 SMS Help and Assistance

For assistance, reply HELP to a Speedy Car Wash text message.

You may also contact us:

Phone: (636) 227-9274
Email: info@speedystl.com
Website: https://www.speedystl.com

5.8 Messaging Service Providers

We may use authorized communications and customer management providers, including Twilio and other technology platforms, to facilitate messaging on our behalf.

Such providers may process information necessary for message delivery, communication preferences, compliance, customer support, and related operational purposes.

They are not authorized to use SMS opt-in information for their independent marketing or promotional purposes.

5.9 Messaging Records and Retention

We may retain records of messaging enrollment, consent, delivery, customer responses, notification preferences, and opt-out requests as reasonably necessary for customer service, compliance, dispute resolution, and legitimate business operations.

5.10 Additional SMS Terms

Our SMS messaging programs are also subject to our SMS Terms & Conditions.

SMS Terms & Conditions:
https://www.speedystl.com/sms-terms

6. License Plate Recognition and Vehicle Information

Speedy Car Wash uses cameras and vehicle recognition technology to identify vehicles and administer car wash services.

Information collected may include:

• License plate numbers and issuing states
• Images of vehicles and license plates
• Vehicle descriptions
• Visit dates, times, and locations
• Associated membership and transaction records

We use this information to:

• Identify enrolled membership vehicles.
• Verify membership eligibility.
• Facilitate automatic vehicle recognition.
• Maintain wash history.
• Prevent unauthorized membership use.
• Assist with customer service and security.
• Improve operational efficiency.

We may use authorized technology providers, including AMP, to support vehicle recognition, point-of-sale operations, and membership management.

Video surveillance may also capture vehicles and individuals on our premises for safety, security, and loss-prevention purposes.

Vehicle recognition and surveillance information may be retained according to operational requirements, applicable law, and our internal retention practices.

We may disclose relevant information in response to lawful requests or when reasonably necessary to protect customers, employees, and property.

Questions concerning vehicle information may be directed to info@speedystl.com.

7. How We Share Personal Information

We do not sell personal information to third parties for their independent marketing purposes.

We may disclose information to trusted service providers when reasonably necessary to provide our Services or support business operations.

These providers may include:

• Payment processing companies
• Point-of-sale and membership management platforms
• Customer relationship management systems
• Website hosting and cloud service providers
• SMS and email communications providers
• Loyalty program administrators
• Customer support providers
• Information technology and security providers
• Professional advisers and authorized contractors

Service providers may process information only for authorized purposes, subject to applicable agreements and legal requirements.

The mobile information and SMS consent restrictions in Section 5.4 apply to every disclosure described in this section.

Legal Disclosures

We may disclose information when reasonably necessary to comply with law, respond to lawful government requests, investigate fraud, protect safety, enforce applicable agreements, or defend legal claims.

Such disclosures do not authorize independent marketing use of SMS consent information.

8. Marketing and Advertising

Speedy Car Wash may communicate with customers about products, services, membership programs, loyalty rewards, and promotional opportunities when permitted by law.

Marketing communications may be delivered through email, SMS, our website, or other authorized communication channels.

Customers may unsubscribe from marketing emails using the instructions contained in those messages.

Customers may opt out of marketing SMS communications by replying STOP or managing available notification preferences in the AMP mobile application.

We may use authorized advertising and analytics services to measure campaign effectiveness and improve our marketing activities.

We do not disclose customer mobile phone numbers or SMS opt-in consent information to third parties or affiliates for their independent advertising or promotional purposes.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.

Cookies may include:

• Essential cookies necessary for website operation.
• Session cookies used during an active visit.
• Persistent cookies that remember settings or preferences.
• Analytics cookies used to evaluate website performance.
• Advertising-related cookies where applicable.

Customers may manage cookies through their browser settings.

Disabling certain cookies may affect website functionality.

Cookie and advertising practices do not override our restrictions on SMS consent information.

10. Third-Party Websites and Applications

Our Services may contain links to websites or applications operated by third parties.

These third parties may maintain separate privacy policies and information practices.

This Privacy Policy governs information collected or controlled by Speedy Car Wash and does not automatically apply to independent third-party services.

We encourage customers to review applicable privacy policies before providing personal information.

11. Information Security

We implement reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, alteration, disclosure, or destruction.

These safeguards may include access restrictions, secure payment processing arrangements, authorized technology providers, and procedures intended to protect customer information.

Although we use reasonable safeguards, no electronic transmission or storage system can be guaranteed completely secure.

Customers should avoid transmitting passwords, full payment card numbers, or other highly sensitive information through ordinary text messages.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services.
• Administer customer accounts and memberships.
• Process transactions and recurring payments.
• Maintain service and transaction records.
• Administer loyalty programs.
• Document SMS consent and opt-out requests.
• Respond to customer inquiries.
• Investigate fraud or security incidents.
• Comply with legal and financial obligations.

Retention periods may differ according to the type of information and its purpose.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal obligations.

13. Your Privacy Rights and Choices

Depending on applicable law, customers may have the right to:

• Request information about personal data we maintain.
• Access certain personal information.
• Correct inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where permitted.
• Opt out of marketing communications.
• Request information about our privacy practices.

Customers may manage applicable SMS and email preferences through the AMP mobile application.

To submit a privacy-related request, contact info@speedystl.com.

We may request reasonable identity verification before processing requests involving personal information.

Certain requests may be limited by legal, security, financial, or operational recordkeeping requirements.

14. Children's Privacy

Our website and Services are intended for general audiences and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental authorization.

If we learn that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address or delete that information.

Parents and guardians may contact info@speedystl.com regarding privacy concerns.

15. AI-Assisted Services

Speedy Car Wash may use automated or AI-assisted tools to support customer service, website functionality, and internal business operations.

Information submitted through these systems may be processed by authorized service providers when necessary to deliver the applicable service.

We seek to limit personal information processing to legitimate service-related purposes.

Our restrictions on SMS opt-in information and mobile data sharing apply to these systems.

16. Business Transactions

If Speedy Car Wash undergoes a merger, acquisition, restructuring, or sale of assets, certain information may be transferred in accordance with applicable law.

Any recipient of personal information remains subject to applicable privacy and consent requirements.

SMS marketing consent is not automatically transferable authorization for a different business to send promotional communications.

Our restrictions on sharing mobile numbers and SMS opt-in information for third-party or affiliate marketing purposes remain applicable.

17. International Data Processing

Certain authorized technology providers may process or store information in locations outside the state or country in which a customer resides.

Where applicable, we take reasonable steps to ensure that such processing complies with relevant legal and contractual requirements.

18. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, services, or applicable legal requirements.

The latest version will be published at:

https://www.speedystl.com/privacy

Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is used.

Updates to this Privacy Policy do not automatically establish consent to receive marketing text messages.

19. Contact Information

Speedy Car Wash

Operated by West County Car Wash, Inc.
13894 Manchester Road
Ballwin, MO 63011
United States

Phone: (636) 227-9274
Email: info@speedystl.com

Website: https://www.speedystl.com

Privacy Policy: https://www.speedystl.com/privacy

SMS Terms & Conditions: https://www.speedystl.com/sms-terms

General Terms & Conditions: https://www.speedystl.com/terms-and-conditions

Effective Date: November 10, 2026
Last Updated: November 10, 2026